We answer, fast
Forge is built for serious operators. Support is delivered by senior engineers and product staff — not a ticket queue.
How to reach us
Product & account help
Email support@forge.app. Median first response under 2 business hours during US working days.
Billing
Email billing@forge.app for invoices, payment methods, and plan changes.
Security disclosures
Email security@forge.app. PGP key available on request. We acknowledge within 24 hours.
Press & partnerships
Email press@forge.app for media or partnerships@forge.app for integration discussions.
Status & uptime
Forge targets 99.95% monthly availability. Operational status, incident history, and post-mortems are published on our status page. Subscribe there for email and webhook notifications.
Frequently asked
Can I import an existing cap table?
Yes. Forge imports from common spreadsheet templates and from Carta, Pulley, and Capdesk exports. Our customer engineering team will validate the import against your underlying documents.
Who can see my data?
Only you. Forge is single-tenant with row-level security. No Forge employee accesses customer data without explicit, logged authorization for a specific support request.
Can I export everything?
Yes. Every record in Forge is exportable to CSV, JSON, and PDF — including full history. Your data is yours, end of sentence.